Admin FAQ

General

• Where can I get help with the admin portal?

Home

• How do I access detailed sales information?
• What should I look for in the metrics?
• What metrics can I track in the Dashboard?

Messaging

• How do I create a new message?
• How do I access archived messages?
• How do I choose the right communication channel?
• What's the difference between archiving and deleting messages?

Sharing

• How do I ensure my images look good on all devices?
• What content types work best for different goals?
• What are the best practices for image optimization?
• What sizes should I use for tiles and standard images?
• What makes a compelling product description?
• What makes a good content description?
• See all 10 articles

Shopping

• What types of refunds can I process?
• What customer targeting options are available?
• What are the best practices for product creation?
• How do I manage and track orders?
• How do I manage product variations?
• How do I cancel a subscription?
• See all 12 articles

Marketing

• How do I add a new contact?
• How do I track team performance with contacts?
• How do I manage contacts and leads?
• How do I set up lead distribution rules?

Website

• What are the best practices for navigation setup?
• How do I import external themes?

Mobile App

• How do Catchups work in the mobile app?
• What are the best practices for app administration?
• Creating a New Announcement
• What are Catchups and how do I access them?
• How should I structure my course content?
• What is the AI Chatbot feature and what can it do?

Users & Settings

• How do I manage product availability by country?
• What settings can I configure for each country?
• How do I access my account settings?
• How do I add a new country?