How do I cancel a subscription?

1. Locate Subscription

1. Log in to the Fluid admin portal
2. Go to Shopping > Orders
3. Click the Subscriptions tab
4. Search using:
   • Customer name
   • Email address
   • Order ID

2. Process Cancellation

1. Select a subscription to open subscription details
2. Click "More Actions" in top-right
3. Select "Cancel Order"
4. Confirm cancellation

3. Required Follow-up

✓ Screenshot the canceled subscription
✓ Email customer confirmation
✓ Document in records
✓ Note reason for cancellation

Cancellation does not automatically process a refund or send customer notification.

To learn more, see "Managing Subscriptions."