Managing Languages

Fluid
Updated

Introduction

The Languages section in your admin portal lets you manage multi-language support for your application. From here you can enable or disable languages as needed, monitor language usage across your user base, and control which languages are available to your representatives and customers throughout your digital ecosystem.

Login to Admin Portal

  1. Visit: https://admin.fluid.app/
  2. Enter your email address associated with your account.
  3. Retrieve the 6 digit code sent to your email and enter it.
  4. You are now in your company's Fluid Admin portal.

Accessing Language Management

  1. Select the Settings Gear Icon in the top right and click "Languages"
  2. You are now in your Language Dashboard

Language Dashboard

Main View

The Languages dashboard displays key information for each available language:

  • Name - The language name (e.g., English, Español, Português)
  • Users - Number of users currently using this language
  • Status Toggle - Enable or disable each language with the toggle switch
  • Filter Options - View All, Active, or Inactive languages using the top filter tabs

Language Status Management

Each language can be toggled between active and inactive states:

  • Active Languages (green toggle) - Available for users to select and use throughout the application
  • Inactive Languages (gray toggle) - Hidden from user selection but existing user preferences are preserved

Managing Languages

Enabling a Language

  1. Locate the desired language in the list
  2. Click the toggle switch to the right of the language name
  3. The toggle will turn green, indicating the language is now active
  4. Users will immediately be able to select this language in their preferences

Disabling a Language

  1. Find the active language you want to disable
  2. Click the green toggle switch to turn it off
  3. The toggle will turn gray, indicating the language is now inactive
  4. New users will no longer see this language as an option
  5. Existing users with this language selected will retain their preference but may need to choose a new language

Monitoring Language Usage

The "Users" column shows how many people are currently using each language:

  • High usage numbers indicate popular languages that should remain active
  • Zero users may indicate languages that can be safely disabled
  • Monitor trends to understand your user base's language preferences

What if I support a language that's not on the list?

If you need to support a language that doesn't appear in your Languages dashboard, you have several options:

Request Language Addition

  1. Contact Support - Reach out to Fluid Commerce support with your language request
  2. Provide Details - Include the specific language name, locale code (e.g., zh-CN for Simplified Chinese), and business justification
  3. Timeline - Language additions typically require development time and may be included in future platform updates

Language Request Information to Include:

  • Language Name - Full name of the language (e.g., "Korean", "Vietnamese")
  • Locale Code - Standard language code if known (e.g., ko-KR, vi-VN)
  • Business Need - Number of potential users, market size, or customer demand
  • Priority Level - How critical this language is for your business operations
  • Timeline - When you need the language support implemented

Alternative Solutions

While waiting for official language support:

  • Use Similar Languages - Some users may accept closely related language variants temporarily
  • Manual Translation - Handle customer communications in the requested language outside the platform
  • Third-Party Tools - Consider browser-based translation tools as interim solutions
  • Custom Implementation - Discuss custom language integration options with your technical team

Enterprise Options

For enterprise customers with significant language requirements:

  • Custom Language Packs - Dedicated development for high-priority languages
  • Accelerated Timeline - Faster implementation for business-critical language needs
  • Professional Translation Services - Access to professional translation and localization services

Best Practices for Language Management

When to Enable Languages

  • User Demand - Enable languages when you have users requesting support
  • Market Expansion - Activate languages before entering new geographic markets
  • Representative Coverage - Ensure you have representatives who can support the language

When to Disable Languages

  • Low Usage - Languages with consistently zero users over extended periods
  • Lack of Support - Languages where you cannot provide adequate customer service
  • Content Gaps - Languages lacking proper translation coverage

Optimization Tips

  • Start Conservative - Begin with core languages and expand based on demand
  • Monitor Usage Patterns - Regularly review the Users column to understand language adoption
  • Plan for Support - Ensure your team can support any languages you enable
  • Test Changes - Verify language changes work correctly across all user interfaces
  • Document Requests - Keep track of language requests from users to prioritize future additions

Getting Help

For assistance with language management:

  1. Platform Documentation - Review available language resources and guides
  2. Support Tickets - Submit requests for new language additions or technical issues
  3. Account Management - Discuss enterprise language options with your account manager
  4. Community Forums - Connect with other users who may have similar language needs

 

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